Privacy Policy

KK Ventures LLC, doing business as SafePawz

Version 1.5 · Effective 2026-07-15

This Privacy Policy explains how KK Ventures LLC, doing business as SafePawz ("SafePawz," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information when you use our mobile application and services (the "Platform"). Where consent is legally required, we request it separately through the applicable feature or workflow — for example, identity verification, location access, background screening, and marketing communications.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use the Platform.

1.1 Information You Provide

  • Account Information: Name, email address, phone number, and profile photo

  • Profile Information: Bio, location (city, state), service areas, availability, and home address for sitters offering boarding services

  • Pet Information: Pet names, breeds, ages, weight, photos, and spay/neuter status

  • Pet Health: Vaccination status, medications, allergies, medical conditions, and veterinarian contact information

  • Pet Behavior: Personality traits, energy level, behavioral concerns, and care instructions

  • Emergency Contacts: Backup contacts for your pets in case you cannot be reached

  • Identity Verification: Government-issued ID submitted through Stripe Identity for owner verification

  • Sitter Certifications: Pet care certifications, training credentials, insurance documents, and experience documentation submitted by sitters

  • Sitter Application Data: Recorded video and audio application responses, written application answers, and the names, contact details, and responses of references you provide

  • Application Records: Application status, eligibility decisions, and internal review notes related to your sitter application

  • Payment Information: Credit/debit card details from owners for service payments, and bank account details from sitters for payouts (all processed securely by Stripe)

  • Tax Information: For sitters, Stripe collects Social Security Number or tax ID as required for payout compliance and tax reporting

  • Communications: Messages sent through our in-app chat and support inquiries

  • Reviews and Content: Reviews, ratings, and report card photos you submit

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, and app version

  • Usage Information: Features accessed, actions taken, and session duration, collected in part through Google Analytics for Firebase along with a device/app-instance identifier

  • Location Information: With your permission, we collect precise GPS location for finding nearby sitters. Location is collected in the foreground only for search features.

  • Service Location Tracking: During dog walks, sitters grant background location access to record the walk route. Routes are shared with owners after the service is complete and are generally retained for up to 18 months.

  • Crash and Diagnostic Data: Device type, app version, and error traces to help us fix bugs and improve stability

1.3 Information from Third Parties

  • Stripe: We receive verification status (verified/not verified) for owner identity checks. ID document images are processed by Stripe and not stored by SafePawz. Stripe Identity may collect biometric information such as facial geometry to verify your identity and match your live selfie to your ID; SafePawz does not receive, store, or retain this biometric information.

  • Checkr: Checkr conducts background screening for sitters and hosts the full report. SafePawz receives the screening status (clear/consider), and authorized SafePawz personnel may access, through Checkr, the screening information necessary to evaluate a sitter's eligibility (for example, to review a result flagged for further consideration). SafePawz retains limited screening status and eligibility-decision records. SafePawz does not receive your Social Security Number through this process and does not store the full background report, which remains hosted by Checkr.

1.4 Information Collected Through Our Website

  • Our marketing website (safepawz.co) is informational: it offers interest forms and links to download the app, and does not provide booking or account functionality.

  • Owner interest form: your name, email address (required), phone number (optional), and details of your care interest such as neighborhood, pet type, and requested dates.

  • Sitter interest form: your name, email address (required), phone number (optional), neighborhood, and years of experience.

  • Collected automatically on the website: browser and device information, IP address, pages visited, and referral source, using cookies and similar technologies.

  • The website uses the Meta (Facebook) Pixel and similar advertising technologies to measure website traffic and the performance of our advertising, which may involve sharing website-activity data with Meta. Website activity is also subject to the third parties' own privacy policies.

2. How We Use Your Information

We use your information to provide, improve, and secure our services.

2.1 Provide Services

  • Create and manage your SafePawz account

  • Match pet owners with sitters based on location and preferences

  • Facilitate bookings, payments, and communication between users

  • Send booking confirmations, reminders, and important updates

  • Provide customer support

2.2 Safety and Improvement

  • Verify user identities to maintain platform trust

  • Detect and prevent fraud and policy violations

  • Analyze usage to improve the Platform

  • Enforce our Terms of Service

3. How We Share Your Information

We do not sell the personal information in your SafePawz account. We share information only as described below. Website advertising cookies are described in the Advertising section.

3.1 With Other Users

  • Your first name, profile photo, bio, and general location are visible to other users

  • When a booking is confirmed, owners and sitters can see information necessary to complete the service

  • Sitters can view pet profiles for pets they are confirmed to care for

  • Reviews are associated with your first name and profile photo

3.2 With Service Providers

  • Stripe: Payment processing and identity verification for owners. Stripe's privacy policy governs their use of your data.

  • Checkr: Background check services for sitters who consent

  • Google Firebase: Cloud infrastructure, database hosting, and app analytics. Google Analytics for Firebase collects app-usage data (screens viewed, features used) and a device/app-instance identifier to help us understand and improve how the app is used. It is not used for advertising.

  • Google Maps / Apple Maps: Map display and location features. When you use search or service tracking, location data is sent to these mapping services.

  • OpenWeather: We send approximate location to retrieve local weather and air-quality information for pet-care safety.

  • Expo: Push notification delivery

  • Sentry: Crash reporting and error monitoring to help us fix bugs (personal identifiers such as email and phone are removed before data is sent to Sentry)

3.3 For Legal Reasons

  • To comply with applicable laws or legal processes

  • To protect the rights, safety, or property of SafePawz, our users, or others

  • In connection with a merger, acquisition, or sale of assets (with notice to you)

4. Advertising

We do not display ads inside the app. Our marketing website uses advertising and analytics technologies as described below.

4.1 Our Practices

  • Within the SafePawz app, we do not display third-party advertisements and do not use your in-app activity for targeted advertising.

  • We do not sell the personal information in your SafePawz account.

  • Our marketing website (safepawz.co) uses the Meta (Facebook) Pixel and similar technologies to measure website traffic and the effectiveness of our advertising, which may involve sharing website-activity data with advertising partners such as Meta. This activity is limited to the website and does not use your in-app account data.

  • You can limit website tracking through your browser settings and manage advertising preferences with the relevant platforms (for example, Meta).

  • We may send you promotional emails about SafePawz services (you can unsubscribe anytime).

5. Data Retention and Deletion

We keep your information while your account is active and as needed for legal and business purposes.

5.1 Retention Periods

  • Account and profile data: Retained while your account is active

  • Walk routes and GPS data: Raw GPS points are automatically deleted after 30 days; route summaries are generally retained for up to 18 months

  • Report card photos: Generally retained for up to 18 months

  • Booking history and messages: Retained while your account is active, and for 90 days after deletion for dispute resolution and safety

  • Payment records: Retained for 7 years as required for tax compliance

  • Identity verification: Status retained; ID documents processed by Stripe (not stored by SafePawz)

  • Background check: Status retained; full report stored by Checkr (not by SafePawz)

  • Rejected or withdrawn sitter applications: Application responses, videos, and reference information are generally retained for up to 18 months, unless a longer period is reasonably necessary for safety, dispute resolution, fraud prevention, or legal compliance

5.2 Account Deletion

  • You can delete your account through the app settings

  • Deletion removes your profile, pets, and personal information

  • You cannot delete your account while you have active bookings or pending payouts

  • Some data may be retained as required by law (e.g., payment records for tax purposes)

6. Data Security

We take reasonable measures to protect your personal information.

6.1 How We Protect Your Data

  • All data is transmitted over encrypted connections (HTTPS)

  • Sensitive information (email, phone, address) is stored separately from your public profile

  • Payments are processed by Stripe, a PCI-DSS certified provider

  • We use Google Cloud infrastructure with built-in security protections

  • If a security incident affecting your personal information occurs, we will notify affected users and applicable authorities as required by law

6.2 Your Responsibilities

  • Keep your login credentials confidential

  • Use a strong password

  • Contact us if you suspect unauthorized access to your account

7. Your Rights and Choices

You have control over your personal information.

7.1 Access and Update

  • View and edit your profile information in the app at any time

  • Update your pet information whenever needed

  • Contact info@safepawz.co if you need help accessing or correcting your data

7.2 Delete Your Account

7.3 Notifications

  • Manage push notification preferences in the app

  • You cannot opt out of essential booking and security notifications

7.4 Location

  • Control location access through your device settings

  • Disabling location may limit features like finding nearby sitters

8. Your Privacy Rights

Depending on where you live, you may have additional rights under applicable state privacy law.

8.1 Washington State Residents

  • Depending on your state of residence and the nature of the information involved, applicable law may give you rights regarding your personal information. SafePawz will also honor the requests below as a matter of policy, subject to identity verification, applicable legal exceptions, and technical feasibility:

  • Right to Access: Request a copy of the personal information we hold about you

  • Right to Correction: Request that we correct inaccurate personal information

  • Right to Deletion: Request that we delete your personal information, subject to certain exceptions

  • Right to Data Portability: Receive your data in a portable format

  • Right to Opt Out: Opt out of the sale of personal information or its use for targeted advertising (note: we do not sell personal data or use it for targeted advertising)

8.2 Other State Residents

  • Residents of California, Colorado, Virginia, and other states with applicable privacy laws may have similar rights as described above. We will honor valid privacy-rights requests regardless of your state of residence.

8.3 How to Submit a Request

  • Email info@safepawz.co with your request

  • We will respond within 45 days. If we need more time, we will notify you of an extension (up to 45 additional days).

  • We may need to verify your identity before processing your request

  • If you disagree with our response, you may appeal by replying to our decision email

  • We do not sell the personal information in your SafePawz account and do not use your in-app activity for targeted advertising. See the Advertising section regarding our marketing website.

9. Children's Privacy

SafePawz is not intended for users under 18 years of age.

9.1 Age Requirements

  • You must be at least 18 years old to create a SafePawz account

  • We do not knowingly collect personal information from anyone under 18

  • If you believe a child has provided us with personal information, contact us at info@safepawz.co and we will delete it

10. Third-Party Links

Our Platform may contain links to third-party websites or integrate with third-party services (such as maps or payment processing). We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or email. The "Last Updated" date above indicates when the Policy was last revised. Continued use of the Platform after changes become effective constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us.

12.1 Contact Information